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CLOTH refunds

Returns

Our policy lasts 14 days.  If 14 days have gone by since your purchase date of receipt, items must be in our possession, unfortunately, we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Items received within the 14 day window may be eligible for a shop credit upon inspection of items.  

You may return or exchange unworn and unwashed items for a refund within 14 days from date of delivery (trackable from our departments of delivery).   Please contact us at hello@clothshoppe.com with your order number if you are not satisfied with your purchase and we will help you find a replacement. Return shipping is the responsibility of the buyer. 

Socks and tights, as well as ALL sale items are final sale.

Several types of goods are exempt from being returned.  We also do not accept product returns on swimwear and underwear. 

Additional non-returnable item:

Gift cards

Downloadable software productsSome health and personal care itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@clothshoppe.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  FINAL SALE items cannot be returned or refunded. All SALE items are final sale.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@clothshoppe.com and send your item to by USPS please mail to:  CLOTH SHOPPE LLC, PO Box 203, Sherman, CT 06784 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to US Postal mail to:  PO Box 203, Sherman, CT 06784 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.